1. When a Replacement Applies
   A replacement (rather than a doorstep return) applies when you have already accepted the parcel from the delivery agent and later discover:

A manufacturing defect or quality issue
The wrong item was sent (different from what you ordered)
Replacement requests must be raised within 12–24 hours of delivery.

2. Requirements
   To qualify for a replacement, all of the following are required:

An unedited unboxing video showing the parcel being opened for the first time
The item itself, in its original condition
Original packaging and tags
The original invoice/order confirmation
Without an unboxing video, Itassist360.com cannot verify the condition of the item at the time of opening, so replacement requests without one cannot be accepted.

3. How to Request a Replacement
   Contact us within the 12–24 hour window with your order number, a description of the issue, and your unboxing video:

Itassist360
Address: 8-C, 130/A, Baganbari, Basabo, Sabujbagh, Dhaka-1214
Email: info@itassist360.com
Phone / WhatsApp: +8801335195753
Website: www.itassist360.com

4. Process & Timeline
   Our team reviews your request and video, typically within 1–2 working days
   If approved, we arrange pickup of the defective/incorrect item and dispatch of the replacement
   If the exact item is out of stock, we will offer either a comparable alternative or a refund per the Refund Policy
   
   5. What Is Not Covered

Requests made after the 12–24 hour window
Items without a valid unboxing video, original packaging, tags, or invoice
Damage caused by the customer after accepting delivery (e.g. misuse, wear)
Change of mind about style, size, or design — please inspect carefully at the doorstep per the Return Policy